Imprint & Terms & Policy

Imprint · Refund Expert Ltd.

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Introduction

Welcome to RefundExpert.io, a service platform owned and operated by Refund Expert Ltd. (“we,” “our,” or “us”). Our platform is dedicated to providing a combination of educational resources, interactive tools, and direct access to our specialized fund-recovery team. The information, tools, and services available on our site are intended to assist individuals in understanding and navigating the process of recovering funds lost through fraud, scams, or other disputed transactions.

By accessing or using the website in any manner—including but not limited to browsing content, submitting any form or inquiry, downloading documents, using interactive calculators, or communicating with our support team—you expressly acknowledge and agree to be bound by these Terms of Service (“Terms”), as well as any additional guidelines or policies referenced herein.

If you are under the legal age of majority in your jurisdiction (generally 18 years old) or if any local law, regulation, or restriction prohibits you from accessing or using our services, you must refrain from using this site. You are solely responsible for ensuring that your access to our site is compliant with applicable laws.

We reserve the right to amend, modify, or update these Terms at our sole discretion. Changes will be posted on this page with a clearly indicated “Last Updated” date. Continued use of the website after changes are published constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for any modifications.

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General Conditions

Right to refuse: We maintain the absolute right, at our sole discretion, to refuse or terminate service to any individual, entity, or organization at any time and for any reason. Grounds for refusal may include—but are not limited to—suspected fraudulent activity, abusive or harassing conduct toward our staff or other users, violations of applicable laws, failure to comply with these Terms, or any activity that may compromise the security or integrity of our systems.

Data transmission: Any non-payment-card information you transmit to us—including, but not limited to, claim details, supporting documents, identity verification files, or communications—may be transferred over multiple networks and may be modified as necessary to meet technical requirements for transmission or compatibility. We take commercially reasonable steps to safeguard such data. All payment card data is encrypted in transit and processed in strict compliance with the PCI-DSS (Payment Card Industry Data Security Standard).

Liquidation Process: The liquidation of a wallet follows a structured process in which the recoverable amount is determined based on the individual wallet’s conditions. The liquidation fee is calculated as a percentage of the disbursed funds, meaning that the higher the withdrawal amount, the higher the proportional liquidation charge.
As Refund Expert, we act exclusively as intermediaries. We do not directly execute the liquidation ourselves. Instead, we leverage our established network, contractual agreements, and long-standing relationships with wallet providers and financial entities to ensure that the booked funds are successfully released back to the client.
Due to these binding agreements and established recovery frameworks, clients are assured that their funds we be released and available for withdrawal aftert the completion of the payout process.
Our role is to facilitate, coordinate, and guarantee the return of funds by managing the necessary processes with the relevant wallet providers. This ensures that the client receives their rightful refund securely, efficiently, and transparently.

Payout Insurance:
All payout transactions are subject to a mandatory pre-release security screening via the Online Protect Scanner, a specialized fraud-detection and transaction-verification system operated and maintained by our external security partner Nexus Mutual..

As part of this verification protocol:
– The client, beneficiary, or designated recipient of the payout must personally install and maintain the Online Protect Scanner browser extension (e.g., for Google Chrome or any other supported browser) on the device they will use to receive funds.
– Installation and activation of the extension must be successfully completed through a crypto payment made by the recipient from the same account to which the payout will be sent.
– This requirement is designed to confirm account authenticity, mitigate fraudulent redirection attempts, and ensure that all transactions are evaluated for potential threats, suspicious behavior patterns, or other high-risk indicators before final execution.

This verification process forms an integral safeguard within our organizational payment security protocols. No payout transaction shall be processed or released unless and until all security conditions described herein have been fully satisfied and confirmed.

No unlicensed commercial use: You may not reproduce, sell, or exploit any portion of the service without our written consent. Section headings are for convenience only.

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Third-Party Links

Our website may contain references, hyperlinks, or integrations to third-party websites, software, applications, or services (collectively, “Third-Party Services”). These Third-Party Services are not under our control, and their inclusion on our site does not imply any endorsement, sponsorship, affiliation, or guarantee by us.

When you engage with a Third-Party Service—whether by clicking a link, downloading software, or entering into a transaction—you do so entirely at your own risk. You are solely responsible for reviewing and accepting the applicable terms of service, privacy policies, and security measures of the relevant third party before proceeding. We disclaim any liability for any loss, damage, cost, or claim arising from your use of or reliance upon any Third-Party Service.

All agreements concluded with us also extend to the legal framework governing interactions with external wallet providers who operate as our official partners. This ensures that the contractual relationship not only covers our direct services but also incorporates the binding terms and obligations in place with the wallet providers, thereby safeguarding the client’s interests throughout the entire recovery and liquidation process.

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Intellectual Property & Restrictions

All intellectual property rights in the text, graphics, designs, user interface, code, databases, trade names, service marks, and trademarks available on this website are owned by or licensed to Refund Expert Ltd. and are protected by applicable copyright, trademark, and other intellectual property laws worldwide.

Permitted Use: You are granted a limited, revocable, non-exclusive license to view, download, and print individual pages of our content for your personal, non-commercial reference. You may also share our publicly available links on social media platforms, provided such sharing does not misrepresent, alter, or decontextualize our content.

Prohibited Use: Without prior written authorization, you may not:

– Reverse-engineer, decompile, or disassemble any part of the site’s software.
– Use any automated means (including bots, scrapers, or crawlers) to access, extract, or collect data.
– Reproduce, frame, mirror, or embed site content on other platforms.
– Introduce malicious code, viruses, or other harmful components.
– Use the site for data harvesting, phishing, or unsolicited communications.
– Interfere with or circumvent security features.

Violations may result in immediate suspension of your access and may lead to legal action, including claims for damages and injunctive relief.

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No Warranties

The website and all services, tools, and content provided through it are offered strictly on an “as is” and “as available” basis. We make no warranties—express, implied, statutory, or otherwise—regarding merchantability, fitness for a particular purpose, title, non-infringement, or the accuracy, timeliness, or reliability of the content or services.
We do not guarantee that:
– The site will be uninterrupted, error-free, or free from harmful components.
– Any defects will be corrected.
– Results obtained from the use of our services will meet your expectations or be accurate, complete, or reliable.

The value of any cryptocurrency used for payment, verification, or transaction purposes will remain stable, predictable, and unaffected by market fluctuations once a date has been set to start the payout process. All cryptocurrency values are inherently volatile and subject to rapid change without notice. We are not responsible for any gain or loss resulting from changes in cryptocurrency valuations at any stage before, during, or after a transaction.

You assume full responsibility for your use of the site and any reliance you place on its content, services, or any cryptocurrency-related transactions.

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Indemnification

You agree to indemnify, defend, and hold harmless Refund Expert Ltd., its officers, directors, employees, contractors, affiliates, licensors, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or in connection with:
– Your breach of these Terms.
– Your violation of any applicable law, regulation, or third-party rights.
– Your misuse of the site, services, or materials.
This indemnification obligation will survive the termination or expiration of these Terms and your use of the site.

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Severability

If any provision of these Terms is found unlawful, void, or unenforceable, the remaining
provisions will remain valid and enforceable. The invalid provision shall be deemed severed
without affecting the validity of the remainder.

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Governing Law & Jurisdiction

These Terms, and any dispute, controversy, or claim arising from or relating to them—including their interpretation, validity, breach, or termination—shall be governed by and construed in accordance with the laws of the Republic of Austria, without regard to its conflict-of-law provisions.

Any legal action or proceeding related to these Terms shall be brought exclusively before the competent courts located in Vienna, Austria, and you irrevocably submit to the jurisdiction of such courts.

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